Expertise / Support & Maintenance

Support & Maintenance

Application Management Services and Infrastructure

The active life of all solutions starts at roll-out.

This section has 2 missions:

  • Installation and configuration of software and hardware platforms
  • Long-term corrective maintenance and upgrades, including processing

The team is organised to deliver a rapid response to all enquiries made via its Service Desk.

Expertise

  • Application Management (2nd and 3rd line)
  • Taking calls, assessing and responding to enquiries
  • Corrective maintenance and upgrades for software applications
  • Corrective maintenance and upgrades for infrastructures and networks
  • Software package and middleware integration
  • Systems testing and validation
  • Infrastructure and networks
  • Software and hardware platform set-up
  • Configuration of networks, routers, proxies, wiring
  • LDAP integration
  • Clustering, redundancy, tolerance to system failure, DRP
  • Virtualisation
  • Backup solutions
  • Remote access, VPN
  • Monitoring and optimisation

Specific solutions and skills

  • Products and technologies
  • All solutions integrated by Serial
  • Unix and Windows plateforms
  • WAN / LAN networks
  • VMWare, MS Hyper-V, Citrix
  • Methodologies
  • ITIL, test and validation methodology